Our Moving Policy and Service Terms
At Johnsons-Moving, we believe that every move deserves clarity, trust, and care. Our Moving Policy and Service Terms are designed to ensure transparency, safety, and a smooth experience for all our valued customers.
| Section | Details |
|---|---|
| Commitment to Quality Service | We aim to deliver reliable, professional moving services from start to finish. Our team handles every move with respect for your time, belongings, and privacy, maintaining the highest standards of care throughout the entire process. |
| Transparent Communication | We prioritize open and honest communication. Before each move, clients receive a clear explanation of all services provided, estimated timing, and costs, so there are no surprises along the way. |
| Scheduling and Rescheduling | We understand that plans can change. If you need to adjust your moving date or details, we will do our best to accommodate your new schedule. Early notice helps us plan efficiently and serve you better. |
| Customer Responsibilities | To ensure a smooth and organized moving process, customers are asked to share accurate information about the move, access details, and any special handling instructions for delicate or oversized items. |
| Property Protection | Our crews take every precaution to safeguard your property during packing, loading, transit, and delivery. We use modern equipment and proven methods to minimize any risk of damage or delay. |
| Safety and Insurance | Your safety and peace of mind matter to us. Our moving operations comply with all local and national regulations, including safety protocols and available insurance options for your belongings. |
| Payment and Confirmation | Moving service details, including rates, payment methods, and deposit terms, are always shared clearly before the move begins. A booking confirmation ensures mutual understanding and service readiness. |
| Feedback and Support | We value your experience and welcome your feedback after the move. Our customer support team is always available to answer questions, address concerns, or assist with future moving needs. |
Moving is more than just transportation—it’s about trust and care. Johnsons-Moving is proud to provide each customer with dependable service, guided by clear policies and mutual respect.
